CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized service rules, logistics arrangements, return and refund terms, and transaction regulations applicable to all orders placed on our official website. All policies apply uniformly to all global customers and aim to provide transparent, reliable, and consistent shopping and after-sales experiences for every user. By placing an order on our website, customers fully acknowledge and agree to the service terms specified below.

1. Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures to ensure every order is arranged in a timely manner. All in-stock items will be processed, packaged, and dispatched within 1 to 3 working days after the order is successfully placed and confirmed. Our team conducts strict pre-shipment inspections for all products to check product integrity, packaging condition, and order accuracy, minimizing the occurrence of defective goods or wrong shipments.
A unified delivery time frame of 6 to 12 working days applies to all orders for all regions. There is no differentiated delivery standard for domestic and international orders, and no expedited delivery service is available for selection. Customers can track their order status through the order inquiry channel on our website after the goods are shipped.
Free Shipping Service: We provide free shipping for all products on the website unconditionally. No additional shipping fees, handling fees, or hidden charges will be charged for any order, regardless of the order amount or delivery destination.

2. Currency & Payment Regulation

All product pricing, order settlement, and transaction records on our website are unified in USD (United States Dollar). All displayed prices are final transaction prices, with no hidden costs or additional surcharges. Customers can complete payment through the supported official payment channels on the page, and all payment processes comply with standardized transaction specifications to ensure fund security and transaction transparency.

3. Return Policy

We provide a customer-friendly long-term return guarantee to protect customers’ legitimate shopping rights. All products purchased on our website are eligible for a 60-day return service. The return period is calculated from the date when the customer successfully receives the goods.
Customers can initiate a return application within the valid return period if they encounter product quality problems, item damage during transportation, incorrect item delivery, or other legitimate issues. For non-quality return applications, please ensure the returned products are unopened, unused, kept in original intact packaging, and do not affect secondary sales. We strictly review all return applications to ensure compliance with fair service standards for both customers and our store.

4. Refund Processing Policy

After we receive, inspect, and verify the returned products to confirm that the return conditions are met, we will officially start the refund process. All valid refund applications will be processed and completed within5 to 10 working days. The refund will be returned to the original customer payment account through the official refund channel.
The final refund amount will be subject to the actual paid amount of the order. Since our store provides full free shipping services, no shipping fee deduction will be involved in the refund process. We will strictly abide by the refund cycle regulations and complete the refund settlement efficiently to ensure customers’ capital safety and service experience.

5. Service Principles & Commitments

We always uphold the service tenet of transparency, standardization, and customer priority. All logistics, after-sales, and transaction policies are implemented uniformly for all global users without discriminatory rules. Our customer service team strictly follows standardized service processes to handle order consultation, shipping inquiry, return and refund application, and other service matters.
We continuously optimize service details based on customer feedback, standardize every service link from order processing to after-sales closing, and strive to create a stable, reassuring, and high-quality one-stop shopping service system for global personal care product consumers.

6. Customer Support Contact

If you have any questions about order processing, shipping progress, return rules, refund status, product usage, and other service-related issues, please submit your consultation or ticket through the independent Contact Us page on our website. All official contact methods and dedicated service email addresses are published on the Contact Us page. Our professional customer service team will provide formal and targeted replies and solutions to your inquiries.

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