REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all global customers uniformly and serves as the official basis for all refund applications. By completing an order purchase on our platform, you confirm that you have read, understood, and fully agreed to all terms stated in this Refund Policy. We commit to conducting all refund services in a fair, transparent, and efficient manner to protect every customer’s legitimate shopping rights.

1. General Refund Terms

All products available on our website enjoy a standardized after-sales refund guarantee matching our official return rules. Eligible refund applications are closely bound to our 60-day return policy. No refund application will be accepted beyond the valid return period. All order transactions on our website are settled in USD, and all refund amounts will be calculated and returned in the original transaction currency.
As we provide unconditional free shipping for all commodities, there are no hidden shipping fees, handling fees, or deduction items during the refund process. Customers will not bear any additional costs caused by order returns and refunds under valid service scenarios.

2. Eligible Refund Scenarios

We support formal refund applications for the following legitimate scenarios. First, refunds are applicable for product quality issues, including defective products, flawed workmanship, abnormal product efficacy, and quality problems that affect normal use. Second, customers can apply for refunds if the received items are incorrect, missing, or inconsistent with the order information due to our shipping errors.
Third, refunds are available for goods damaged or severely squeezed during logistics transportation, which renders the products unusable. Fourth, for personal reasons such as inappropriate product effect and mismatched personal usage habits, customers can also apply for refunds within the valid return period on the premise that the products are unopened, unused, complete in packaging, and resalable. All refund applications will be reviewed strictly in accordance with unified official standards to ensure fair treatment for every user.

3. Refund Processing Timeline

After we receive your returned package and complete official inspection and verification to confirm that your return and refund application complies with our policy terms, we will initiate the official refund process immediately. The standard processing cycle for all valid refunds is 5 to 10 working days.
The overall arrival time of the refund may be slightly affected by the processing cycle of your official payment institution and bank system. We will complete all internal refund operations within the specified time limit and will not delay or suspend legitimate refund applications without reason.

4. Refund Amount Standard

For valid refund applications, we will refund the full actual payment amount of the customer’s order. For orders with quality problems, shipping errors, or logistics damage caused by our responsibility, customers can enjoy full refunds without any deduction.
For returns initiated due to personal preferences and non-quality reasons, we will also refund the full product payment amount after confirming the integrity and reusability of the returned goods. Since all products enjoy free shipping services, no logistics cost will be deducted from any refund order.

5. Ineligible Refund Situations

To ensure standardized and fair operation of after-sales services, we do not accept refund applications beyond the official scope. Refund applications will not be approved if the valid 60-day return period has expired. Applications will also be rejected if the returned products are artificially damaged, used, worn, incomplete in packaging, or unable to be resold due to personal reasons without quality problems.
In addition, we do not support refund applications for product dissatisfaction caused by subjective personal aesthetic differences, improper manual operation, or non-standard use that does not conform to product instructions. All ineligible applications will be notified with clear review reasons to ensure transparent and open after-sales review work.

6. Order & Logistics Related Rules

All orders are processed for shipment within 1 to 3 working days, with a unified global delivery cycle of 6 to 12 working days. No refund application due to normal delivery cycle problems will be accepted, as all delivery time frames are clearly standardized and uniformly implemented for all global regions. We do not provide expedited delivery services, and this rule will not be used as a reason for refund requests.

7. Policy Updates & Interpretation

We reserve the right to update and revise this Refund Policy irregularly according to business adjustments, service upgrades, and industry standard changes. The latest policy content will be published synchronously on the official website and take effect immediately after publication. Continued use of our website and services after the policy update is deemed as acceptance of the latest refund terms.

8. Support & Contact

If you have any questions about refund eligibility, application procedures, processing progress, policy interpretation, and other related matters, please contact our official customer service team through the Contact Us page on our website. All official contact methods and email addresses are displayed on the Contact Us page, and we will provide professional, accurate, and timely replies and solutions for your refund-related inquiries.

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