SHIPPING POLICY

This Shipping Policy outlines the official order processing, shipping timeline, delivery terms, and shipping service rules applicable to all orders placed on our official website. This policy applies uniformly to all global customers with no regional distinctions. By placing an order on our platform, you acknowledge and fully agree to all shipping terms specified below. We adhere to standardized and transparent shipping procedures to ensure stable and reliable delivery services for every personal care product order.

1. Order Processing Time

All in-stock products on our website will undergo systematic order confirmation, product inspection, packaging, and outbound processing after your order payment is successfully verified. Our standard order processing and handling period is1 to 3 working days. During peak shopping seasons, promotional events, or occasional inventory adjustments, individual orders may experience slight processing delays, which will not exceed the standard processing cycle range under normal circumstances.
Before shipment, our team conducts strict pre-delivery inspections on all products, including product integrity, packaging tightness, item quantity verification, and order information matching, to minimize logistics problems such as missing items, wrong shipments, or damaged goods during transportation.

2. Global Delivery Timeline

We implement a unified global delivery standard for all orders with no differentiated delivery rules for domestic and international regions, and no expedited delivery service is available. The standard delivery time for all orders is 6 to 12 working days from the date of order shipment. This unified delivery cycle covers all valid delivery regions supported by our platform and is a stable and official delivery standard for all customer orders.
Please note that the delivery cycle refers to working days and excludes weekends and official public holidays. Individual orders may have minor fluctuations in delivery progress due to objective factors such as local logistics efficiency, customs clearance procedures, and regional transportation arrangements, which fall within the normal scope of delivery service.

3. Free Shipping Service

We provide 100% free shipping for all products on our official website. There are no minimum order amount requirements, no regional surcharges, no hidden handling fees, and no additional logistics costs for any order. All customers can enjoy unconditional free shipping services regardless of the order value and delivery destination.
All shipping-related costs are fully borne by our platform. No extra fees will be charged during order placement, processing, and delivery, ensuring a transparent and cost-effective shopping experience for every user.

4. Order Tracking & Delivery Monitoring

Once your order is dispatched from our warehouse, you will obtain valid order tracking information. You can check the real-time logistics status, delivery progress, and package transportation details through the order management page on our official website. We recommend that customers regularly track their package status during the delivery cycle to timely grasp the delivery progress.
If your package shows abnormal logistics updates, long-term stagnation, or other unusual conditions during transportation, you can contact our customer service team for assistance and inquiry through official channels.

5. Delivery Related Instructions

Customers are required to fill in accurate and complete delivery information, including recipient name, valid contact information, detailed delivery address, and postal code when placing orders. Inaccurate or incomplete address information may lead to package delivery failure, return, or loss, for which we will not be responsible for subsequent logistics problems caused by customer input errors.
Please arrange to receive the package in time after the goods arrive at the destination. Problems such as package loss, damage, or return caused by long-term unclaimed packages shall be borne by the customer. We do not provide address modification services after the order is shipped to avoid affecting logistics transportation efficiency.

6. Non-Deliverable & Abnormal Logistics Handling

For packages that cannot be delivered normally due to objective logistics reasons, including regional transportation restrictions, customs clearance exceptions, and logistics channel adjustments, we will actively follow up on the package status and provide reasonable follow-up solutions according to the actual situation. We do not accept unreasonable refund or return applications simply based on the normal delivery cycle or objective logistics fluctuations that conform to official policy standards.

7. Policy Updates

We reserve the right to update and adjust this Shipping Policy irregularly according to business development, logistics channel optimization, and industry standard changes. The latest policy terms will be officially published on our website and take effect immediately after publication. Your continued use of our website and shopping services after policy updates constitutes your recognition and acceptance of the latest shipping rules.

8. Customer Support

If you have any questions about order processing speed, delivery cycle, free shipping rules, logistics tracking, and other shipping-related issues, please submit your consultation through the official Contact Us page of our website. All official contact methods and service email addresses are displayed on the Contact Us page, and our professional customer service team will provide you with accurate replies and thoughtful after-sales support.

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